Royal Caribbean Group, the parent company of Royal Caribbean and Celebrity Cruises, is exploring a potential unification of its loyalty programs. Currently, Royal Caribbean Cruises operates the Club Royale rewards program, while Celebrity Cruises runs the Blue Chip Club. This division creates a missed opportunity for customers loyal to both brands, especially given the appealing features of onboard casinos, which include slot and table games, and smoke-free areas.
The decision to extend the Blue Chip Club program might indicate Royal Caribbean Group’s consideration of customer feedback regarding a unified or connected loyalty program. Such a move would allow travelers to seamlessly transition between cruises under the Royal Caribbean umbrella, utilizing their loyalty benefits across both brands.
Royal Caribbean has been focusing on enhancing its casino offerings, a key attraction for many customers. Recent developments include expanding gaming floor space and introducing progressive jackpots, which have been well-received by guests seeking the thrill of potentially winning big while at sea.
Merging the two loyalty programs could be a strategic move for Royal Caribbean Group. It would streamline customer experience and foster stronger brand loyalty, without diminishing the distinct identities and autonomy of Royal Caribbean and Celebrity Cruises. The extension of the Blue Chip Club might also be a preparatory step towards integrating loyalty points into a combined program, further solidifying customer allegiance