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A new Quinnipiac University poll shows a clear split in how Americans view artificial intelligence. More people are using AI tools for research, writing, work, and data analysis, yet most still do not trust the technology and expect more harm than good.
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Use is going up, but confidence is not. Only 27% of respondents said they have never used AI tools, down from 33% in April 2025. Even so, just 21% said they trust AI-generated information most or almost all of the time, while 76% said they trust it rarely or only sometimes.
“The contradiction between use and trust of AI is striking,” said Chetan Jaiswal, a computer science professor at Quinnipiac. “Fifty-one percent say they use AI for research, and many also use it for writing, work, and data analysis. But only 21 percent trust AI-generated information most or almost all of the time. Americans are clearly adopting AI, but they are doing so with deep hesitation, not deep trust.”
Concern about AI also runs high. Only 6% said they were very excited about AI, while 62% said they were not so excited or not at all excited. At the same time, 80% said they were very concerned or somewhat concerned. Millennials and baby boomers ranked as the most worried groups, with Gen Z close behind.
That mood shows up in daily life expectations. About 55% said AI will do more harm than good in everyday life, while only a third said it will do more good than harm.
Job fears appear to be getting stronger. Around 70% said AI advances will cut job opportunities, while only 7% said AI will create more jobs. Last year, 56% expected fewer jobs and 13% expected more. Gen Z was the most pessimistic group, with 81% expecting a drop in jobs.
“Younger Americans report the highest familiarity with AI tools, but they are also the least optimistic about the labor market,” Tamilla Triantoro, a professor of business analytics and information systems at Quinnipiac, said in a statement. “AI fluency and optimism here are moving in opposite directions.”
Even then, people see more danger for the wider labor market than for themselves. Among employed Americans, 30% said they worry AI could make their own jobs obsolete, up from 21% last year.
“Americans are more worried about what AI may do to the labor market than about what it may do to their own jobs,” Triantoro said. “People seem more willing to predict a tougher market than to picture themselves on the losing end of that disruption — a pattern worth watching as the technology moves deeper into the workplace,”
Views on infrastructure were also negative. About 65% said they would not want an AI data center built in their community, with high electricity use and water demand named as key concerns.
Trust in institutions remains weak too. Two-thirds said companies are not doing enough to explain how they use AI. Another two-thirds said government is not doing enough to regulate it.
“Americans are not rejecting AI outright, but they are sending a warning,” Triantoro said. “Too much uncertainty, too little trust, too little regulation, and too much fear about jobs.”