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Roblox faces a new FTC complaint over child safety claims, Robux spending, chat access, and how the platform works for young players.
Good to Know
Roblox already faces more than 140 federal lawsuits tied to alleged child safety failures. Attorneys General in Texas, Louisiana, Florida, Kentucky, Iowa, Tennessee, Nebraska, and Arkansas have also sued the company, while Georgia opened a separate investigation tied to adult contact with minors that allegedly began on Roblox.
Now Fairplay and the National Center on Sexual Exploitation want the FTC to step in. Their complaint, filed under docket 2026-00096, says Roblox may have violated Section 5 of the Federal Trade Commission Act, which covers unfair or deceptive business practices.
Several groups backed the request, including the Center for Digital Democracy, the Consumer Federation of America, Electronic Privacy Information Center, Institute for Families and Technology, The Anxious Generation Movement, Young People Alliance, and ParentsSOS.
Robux sits near the center of the complaint. Players buy the virtual currency with real money and use it for avatar items, game access, creator content, and in-game privileges.
The advocacy groups argue that young users can struggle to connect virtual currency with real-world cost. The filing cites a 10-year-old girl who allegedly spent more than $7,000 on Roblox over two months after bypassing parental controls.
The complaint also says Roblox uses design features that keep children playing longer and make spending feel normal inside the platform. For regulators, that puts Roblox inside a wider gaming debate around kids, virtual currency, loot-style spending, and in-app purchases.
The safety side focuses heavily on real-time text and voice chat. The complaint says those tools can allow adults to contact minors, while parents may not get a clear enough view of the risks.
Fairplay communications director Ashwin Verghese said parents are trying to “protect their children on Roblox, but it’s not a fair fight”.
Roblox has a huge youth audience. The company says more than 30 million daily users are under 13. Advocacy groups say more than half of all users are under 17. That scale makes every safety claim more important for parents, regulators, and platform partners.
Roblox rejects the allegations. The company says US users must complete age verification before chatting, and minors can only chat with users inside their age range.
The platform also points to mandatory Facial Age Estimation for chat access, stronger parental controls, moderation systems, and tools that block personal information in chat. Chief Safety Officer Matt Kaufman has described safety as “a journey with no finish line”.
Still, age checks have drawn questions. Reports said pre-verified Roblox accounts appeared on eBay for as little as $4 soon after the requirement began.
The FTC has not said whether it will investigate. A spokesperson declined to comment. In 2025, Cognosphere agreed to a $20 million FTC settlement over Genshin Impact loot box claims and unclear in-game costs, giving gaming companies a clear warning over youth monetization.
Roblox, founded in 2004 and listed on the New York Stock Exchange in 2021, works more like a creation platform than a regular game. Users build and play experiences inside one ecosystem, with Robux powering much of the platform economy.