Casino FAQ

Where do I start? How do I use the site?

It's quite simple really, the recommended process is as follows: compare the features of each casino using our “Casino Reviews” page which will display all the casinos we promote in a simple to view list with rating, bonus and U.S. restriction information (every column in this list can be sorted). If you want more in-depth details, simply click on the review link next to each casino name to access technical, licensing & regulatory, promotional and other important details as well as short but comprehensive review of the casino (as experienced by our editors).

If on the other hand, you already know what you're looking for in a casino, then mouse-over our “Best Online Casinos” menu where you will be able to sort the casinos by rating, bonus, software, licence and even US friendliness. If you're looking for a specific bonus type, then mouse-over our “Promotions” menu and make your pick from deposit bonus, no-deposit bonus, cashback or special bonus to see a list of casinos that suit your needs. You may also want to check our “Casino Games” menu where you can read about casinos that specialize in certain games like slots, video poker, Blackjack and many more.

We also recommend you visit our “Gambling Guide” section where you will find tons of information on everything casino related. This section will help you understand what is and how an online casino works. It gives valuable information on bonuses and how to choose the right one for you. Why it is important for casinos to be licensed and regulated. Why the payout percentage is a crucial decision factor and much more information.

Should I download the software or play online?

This is basically your choice and depends on your playing habits and preferences. Downloadable casinos usually run faster, have more games and feature richer graphics and stunning animations. The downside is you have to go through the installation process and you'll need to use the same computer most times. The in-browser (online) version runs on Flash or Java which means you can play straight from your browser, from any computer you want as long as you have an internet connection. It usually has less games than the download version and runs lighter, hence the difference in quality of graphics and animation. A big plus to the in-browser version is that it leaves no trace on your hard drive.

Is the casino software compatible with Mac computers?

Some casinos offer Mac friendly downloadable versions of their software, but most don't. You can always play the online-version instead which should have no problems running from your Mac. If you do insist on playing the download version, you can always install VMware or Parallels software.

Can I try the casinos for free?

Yes you can, at least the vast majority of them. Most casinos will give you a chance to try out their games for free using play money chips. Some other casinos will even give you bonus chips and an hour (varies) of free playing time to test out their games, and you get to keep any winning above the original free chips amount.

What do I need to know about depositing money into my casino account?

All casinos in our website are properly licensed and regulated and they all run under secure servers and guarantee the security and safety of your personal and financial information. They also offer a very wide variety of deposit and withdrawal methods in several currencies. For more information go here.

Is my personal and payment information safe?

All casinos in our website are properly licensed and regulated and they all run under secure servers and guarantee the security and safety of your personal and financial information. More information here.

Are all outcomes really random?

The casinos we promote all use random number generators to produce the outcome of all games. Furthermore the random number generators have been thoroughly tested by third party, independent organisations.

How can I determine what a casino's average payout is?

All of the casinos in our website will have a link to the payout percentage of either all games or to each game within the game console itself. Look for it on each game console, under their “about us” section and in the case of those casinos audited by eCogra, look for the eCogra seal and click on it.

What should I know about the Unlawful Internet Gambling Enforcement Act (UIGEA)?

The UIGEA is a United States law enacted in 2006 that is aimed at stopping online payment methods from financing offshore poker and casino websites. If you're interested in playing at any of the casinos we promote and you are an American citizen/resident, then check out our “USA Allowed” section to find out which casinos are US friendly.

Are there any restrictions as to who can open a real money account?

Yes, most casinos registered and licensed in Europe (especially in Gibraltar, UK and Malta) will not allow US players to play for real money. Likewise other casinos, depending on their licensing and registration will not allow players from certain countries or regions to register. Some of the most controversial countries include USA, Turkey and China. Also, only people 18 and over (or of legal age according to local law) are allowed to register at these casinos.

Are there any cashout restrictions?

Yes, but usually this only applies to the first withdrawal. All player accounts must be verified and the best way to do this is during the first ever withdrawal. You might have to produce identity and address proof and in some cases (especially if you deposited via credit card) fill out a form. You will also lose any pending bonuses if you withdraw without fulfilling the wagering requirements.

Can I find a casino in my language/currency?

Almost all of our casinos offer their websites and games in several popular languages. The deposit methods are also offered in different currencies.

Why are licensing and regulation important?

They are important to us and should be especially important to you since it means the casino is regulated and audited by a governmental agency which makes sure every single aspect of the casino and its related company(ies) are absolutely legal, safe and secure. And more importantly they will guarantee that in case of any disputes you may turn as a last resource to this government agency for mediation. For more information on online gambling jurisdictions, click here.

Are USA players allowed to play at the casinos?

Not at all of them, but we do have a section especially for US friendly casinos here.

Are UK/European players allowed to play at the casinos?

Absolutely yes, except in a very few cases where Maltese nationals are not allowed to play for real money on casinos licensed by the L&GA (Malta).

Should I read the T&C?

Yes, absolutely you should. It is in the Terms and Conditions that you will find all the fine print and details regarding your bonuses, withdrawals, jurisdiction and age limits, multiple accounts and many other topics. Only by reading the T&C can you understand and protect yourself and know where your rights and obligations start and end.

Do casinos share the same software?

There are a few dozen casino software providers and only a very few of them can be considered to be the biggest/best of them. Amongst the top 5 are Microgaming, Playtech, Cryptologic, RTG and NetEnt. This is the reason you will find many of the same games in so many different casinos. Some casinos even run games from 2-3 different software providers.

How do payout percentages work?

A payout percentage indicates what proportion of the total money bet by players is being paid out as winnings. In other words, if the payout percentage is X%, then X% of all the money bet at that game/casino is paid out to winners, and the casino gets to keeps (100-X)% of the total bets. The payout percentage can be calculated for individual games, game categories or for the whole casino.

How do bonuses work?

At any casino you will be offered some sort of reward for registering and playing with them, either in the form of deposit bonuses, no-deposit bonuses, cashback bonuses and special bonuses. What is important for you to know is that even the “free” and “no-deposit” bonuses are not really free. They require a certain amount of wagering requirements before the bonus or its winnings can be withdrawn. It's always best to read the bonus T&C carefully and choose the best bonus based not on bonus amount, but on ease of releasing and withdrawing.

How do I know which bonus is best for me?

It will depend on how much you are willing to deposit and to play in order to release the bonus. Remember also that the casino might ask you to release the bonus playing only certain games, a specific time period, etc. One thing is certain, the casino will never lose money, so beware of bonuses that look to good to be true. More information here.

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